While the majority of claimants found the information helpful, over one in five (28 per cent for PIP claimants and 21 per cent undergoing WCA) said they would have liked more information about what would be covered. The most common reasons among those who preferred a face-to-face assessment included feeling that they would be better able to explain their condition, finding it easier or more comfortable to speak to someone in person, communicating more easily and being able to build rapport with the assessor. TW9 4DU They later changed the award because they looked into everybodys claim as they felt they hadnt been As a claimants assessment outcome appears to be the largest driver of telephone or face-to-face preference, the preference of these claimants may change once a decision has been made but when controlling for their previous assessment experience, gender, age and health conditions, the difference between their likelihood to favour telephone (44 per cent) or face-to-face (36 per cent) assessments is not significant. Assessments will now either be paper based or telephone. Around three quarters (76 per cent) of claimants reported no difficult topics. Also, those who had been awaiting further assessment were more likely to say they would like more information than those who had been placed in the LCWRA group. Or do you need another person, guide dog or specialist aid to help you get there?YesNoSometimes. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. This tool will help you work out how to save to pay off debts or buy the things you want. Bea Taylor Again, those who went on to say they would prefer a face-to-face assessment over telephone were more likely to say they would have liked more information on what to expect (29 per cent) than those who were happy with telephone or expressed no preference (both 19 per cent). Of the 25 per cent of claimants who said they were dissatisfied with the assessment, the most commonly reported feedback was dissatisfaction with the assessors behaviour (38 per cent), including the assessor not appearing to listen, understand or was perceived to be unhelpful or uncaring. Claimants were first asked, if given a choice and assuming government advice allowed, they would prefer a telephone or face-to-face assessment in the future. Those undergoing a reassessment, women, and those with mental health conditions were also more likely to favour telephone assessments. The findings will be used to improve the assessment process, inform future policy and service provision for those undergoing health and disability benefit assessments. Prepare adequately with our free PIP assessment tips guide. Claimants with mental health conditions were more likely to say they would be nervous or anxious (32 per cent) and that they did not want to be on camera (24 per cent). Claimants were asked if they had previously participated in video calls via laptop, tablet or telephone. The out-of-work benefit those who have a health condition and/or disability that restricts their ability to work comes in the form of either ESA or UC. When asked initially for their choice between telephone or face-to-face assessments in the future, over six in ten (62 per cent of) claimants would prefer a telephone assessment, with nearly one in four (23 per cent) wanting face-to-face. In particular, claimants placed in the LCWRA group had a strong preference for telephone (over face-to-face) after taking their other characteristics into account. Unweighted base: Claimants who felt they could not explain their condition only (n=186). However, over half (53 per cent) did not seek any additional support. Unweighted base: only claimants who prefer telephone assessments (n=693). We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. she had her assessment 2 months ago, but since than she has been assaulted, is back on quetiapine and her mental health is so much worse than when the assessment was done. Your assessment centre might ask you for a letter from your doctor or other evidence that you need an alternative location for your assessment. This appointment letter will be given by Atos & Capita. Claimants who said that they would feel uncomfortable or very uncomfortable with having a video assessment were also asked for their reasons. Those with previous experience of a face-to-face assessment were more likely to choose a telephone assessment when presented with this choice (64 per cent) than those for whom it was a new claim (56 per cent). Claimants were asked if they had previous experience of video calls via laptop, tablet or phone. The PIP assessment questions on mental health will be asking about the degree of assistance you need in daily activities. Those placed in the LCWRA group were more likely to report doing so (94 per cent) than those who were awaiting further assessment (82 per cent). The data was weighted to be representative of age, gender, type of assessment and assessment outcome. The PIP assessment is looking at your functional ability to perform each activity and is not a medical. Additionally, claimants who reported mobility conditions were more likely to know they could have support in this way than those without mobility conditions. Claimants who recalled receiving a communication were asked whether any other information would have been helpful prior to the assessment. Compasss virtual programs are open to individuals ages 13 and up and offer age-specific and condition-specific programming. Additionally, claimants who did not report mental health conditions were more likely to agree that the assessor listened to them and understood them (81 per cent) than those with mental health conditions (74 per cent). Only one variable whether or not the claimant reported a mental health condition was significantly associated with a claimant preferring a video assessment in this model. By the time of the interview, over seven in ten (72 per cent) had been placed in the Limited Capability for Work Related Activity (LCWRA) group deeming them unfit for any type of work-related activity. Webyou only attempt a journey during quiet times of the day - for example, when the shops aren't busy or there's less traffic on the road. Any new evidence about how your condition affects your daily life, which you have not already sent to the DWP: A copy of your PIP claim form with you. In this brief blog, we have talked about PIP assessment questions on mental health, what the PIP assessment is for, the procedure of the PIP assessment, and more information about PIP assessment questions on mental health. The most common topic that claimants felt was difficult to discuss was their mental health (14 per cent), followed by claimants physical health or disability (11 per cent). If you have a terminal illness the rules about how long youve found things difficult and been living in England, Wales or Scotland for 2 years isnt practised. Claimants who reported a mental health condition were significantly less likely to prefer video assessments than those who did not report a mental health condition. Seventy per cent felt that no further information was necessary, although one in five (21 per cent) would have liked more information about what was going to be covered in the assessment. Over four in five (83 per cent of) claimants experienced no technical difficulties during the call. Almost two thirds (63 per cent) said that they had used video calls at least once. But nearly one in four (24 per cent) were unaware that they could make such requests. Those with a mental health condition were significantly less likely to state a preference for video. Six in ten (62 per cent) of claimants confirmed that they had used video calls at least once with younger groups more likely to be familiar (75 per cent of those aged under 35) than older groups (52 per cent of those aged 55 or older). Anna Marcinkiewicz In these models, the claimants PIP assessment outcome remained a significant predictor of channel preference even after controlling for all the other variables in the model. Most (95 per cent) claimants agreed that they were able to explain to the assessor how their condition affected their daily life. You are most welcome to join today! Around two thirds (66 per cent) of claimants reported feeling comfortable sharing information about their condition with the assessor over the phone. Claimants whose PIP claim had been awarded and those awaiting their claim outcome were more satisfied with the assessment than those whose claim was disallowed (88 per cent and 79 per cent respectively, compared to 51 per cent). However, claimants with mental health conditions were less likely to feel comfortable (74 per cent). Figure 54 shows that a claimant placed in the LCWRA group had a 61 per cent predicted probability of preferring a telephone assessment over face-to-face/video or no preference after controlling for all other characteristics. According to DWP records, two thirds (66 per cent) were making a new claim while the remainder were undergoing a reassessment. Over half (56 per cent) of claimants across both surveys said they would be comfortable conducting an assessment via a video call. Just over one in ten of claimants (11 per cent) made at least one adjustment request before the interview, such as planning breaks, spreading the assessment over a number of calls or receiving information in large text or braille. How do I manage my money if I have mental health problems? Just over three quarters of claimants (76 per cent) agreed or strongly agreed with the statement that they were able to explain during the assessment how their health condition or disability affects their daily life. should she ring pip and update them about this they make a decision?england London You can state your needs here with regards to your debilitating condition. All individuals who apply for either ESA or UC due to a health condition and/or disability complete a capability for work questionnaire and provide medical evidence as part of their claim. Those who were joined by someone to support them (PIP- 31 per cent, WCA - 22 per cent) on the call were most commonly joined by a family member. Its based on the results of over 250 responses to our readers survey which is still open. That's why benefits like Personal Independence Payment (PIP) can make such a difference. WebThose who were awarded PIP were more likely to favour telephone (62 per cent) than those with an unknown outcome (49 per cent) and those who were disallowed (18 per cent). For both genders, predicted probabilities of preference for video assessments were very low, at 14 per cent for women and 12 per cent for men. Requesting a home PIP assessment PIP assessments usually take place at a centre; however, if you cant attend an assessment centre because you are housebound as a result of a mental health condition, you can request a home PIP assessment. Copyright OptimistMinds 2023 | All Rights Reserved. Pip telephone assessment experience. Pip telephone assessment experience. Coded open text question. | Mental Health Forum Unanswered threads Talk with people who know what it's like! Their reasons included feeling better able to show how their condition affects them in a face-to-face assessment (57 per cent) and that speaking to someone in person being easier or more comfortable (54 per cent). Claimants who reported a mental health condition were significantly less likely to prefer video assessments, with a 10 per cent likelihood of preferring video appointments compared to 15 per cent for those who did not report a mental health condition. Five per cent of claimants felt generally uncomfortable discussing information over the telephone but identified no specific topics. Nearly two thirds of claimants (63 per cent) were aware that they could have a third person present on the call for support. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. someone helps or encourages you to go out. Nearly all claimants (99 per cent) who were joined by someone else for the call said they found their support either very or somewhat helpful. Those that did tended to report difficulties hearing or being heard over bad lines or the lines cutting out. You can learn more about these PIP medical assessments with questions on mental health by buying this book on this website. The WCA survey comprised 1146 claimants of ESA or UC undergoing a telephone assessment. Discussing mental and physical health were the most commonly reported difficult topics of the assessment. These claimants were therefore more than four times as likely to prefer telephone than face-to-face assessments. Nonetheless, predicted probabilities suggest that telephone assessments remained the most popular for applicants both with and without a mental health condition. The points in PIP for mental health is 8 and 11 points to make you eligible and qualified for this kind of benefit program. Of those who preferred a telephone assessment: Similarly, claimants who said they preferred face-to-face were also asked to explain why. Satisfaction was highest among those placed in the LCWRA group, those with mobility conditions, and those who said they preferred telephone assessments over face-to-face. Four in ten claimants (41 per cent) preferred face-to-face assessments and similarly 39 per cent preferred telephone assessments. Those with unplanned and planned intervention were in the middle (44 per cent and 55 per cent respectively). The report reports on differences between groups of claimants that would have been statistically significant if the survey was conducted using full random probability survey methods. If your long-term condition is getting worse, you will need more of this award. The PIP survey was conducted between 14th July 2nd August 2020 with new and repeat claimants who had taken part in a telephone assessment for PIP between April and May 2020. Safely: Can you do the activity without risking danger to yourself or someone else? Before attending your PIP assessment, there are several things you should consider to help you prepare. The PIP assessment is looking at your functional ability to perform each activity and is not a medical. Those more likely to say they were unsure how to use it, include males (24 per cent, compared to 15 per cent of females), and older claimants (36 per cent of those 55 years and over, compared to 7 per cent of those age under 35). Any reported differences in opinion by assessment outcome should therefore be interpreted with this in mind. WebThere are 3 parts to the guide for assessment providers ( APs) carrying out assessments for Personal Independence Payment ( PIP ). The sample was again stratified by age, gender and assessment outcome drawn randomly within strata to represent the population of claimants receiving telephone assessments during this period. 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