We certainly hope they do. sell tickets online Buyer fees were always 10%, and seller fees were almost always 15%, with some exceptions for sellers who had been with them since day one. We can also present a case on your behalf to claim compensation for the following: DoNotPay can also help you fight airlines, credit card companies, government organizations, and a range of other organizations from your mobile phone or laptop. The website you went to looked a lot like StubHub. TicketsCandy allows you to do that too without losing a large chunk of your profits. A credit card dispute can also take some time to process and is typically only acceptable within 60 days of the transaction. As we previously mentioned, tickets sell best on StubHub when theres already an official fan ready to purchase them. Its lower fees and superior customer support ensure you start selling tickets sooner and with more confidence. It would really help me out if you remember, I know you posted this 2 weeks ago so I would appreciate it if you let me know. Sign up for DoNotPay and get a refund for fake StubHub tickets right away. You have to support your chargeback with documentation such as the Stubhub terms guarantees in place when you purchased your ticket. StubHub is equipped to sell multiple different ticket types. Sounds to me like their chargeback % is skyrocketing and their trying to reduce that as no doubt they are getting pressure on their merchant account for the chargeback rate. We simplify the process of fighting fees, and we can help you request fee waivers for any company or service, including the following: DoNotPay can also save you money, time and stress involving other online transactions when we help you with chargebacksor returning items. Sorry we couldn't be helpful. 1. According to StubHub there is no set percentage for fees. DoNotPay will generate the best argument for your case and make sure your fee waiver request gets sent to the merchant for processing. . Purchased the tickets around $660, Listed them at $714 just to break even. Copyright, Trademark and Patent Information. Buying tickets on StubHub guarantees you a seat to whatever event you're looking to attend. Visit StubHub for a breakdown of how their fees are calculated. Well, Im getting rid of my Citi Thankyou Rewards card when this is done. ticketleap Amzn Mktp Ca Charge: What Is It? You see a link for tickets that looks a lot like StubHub, so you click on it. Only the financial institutions have that capability. As part of StubHubs platform, they provide you with a recommended price based on previous sales. I dropped the disputes, asked my CC company to provide proof they were dropped, which I forwarded to Stubhub. Lets say you intended to sell a ticket for $100 through StubHub. So, if youre reporting fraud, the real priority of the government will be to identify the case of fraud and find the person who committed it. that's more than 100% of the listing. Ask the Community Contact Support It sounds like a successful dispute really depends on what CC you have. Lets use an example where you buy tickets but they never show up. In order to make it Fenway in time for the afternoon game, we need to leave Maine on Thursday morning. You might, for example, use StubHub if you bought tickets to an event and then a conflict arises that renders you unable to attend. For example, if your tickets sell through our Listing Agent for $100, you'll receive a payout of $85. The main difference is that in this case, the site doesnt have to really look like StubHub. Hey OP, in this boat right now with tickets that would cost me $1600 charge!! Scum of the earth these fuckers are. The buyer would have to pay $110 for a $100 ticket. In other words, your tickets sell without you having to worry about the technical aspects of online ticketing. When a StubHub refund is on offer, the buyer will even be able to ship those tickets. With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. Its like going through your credit card company, but virtual card issuers tend to be even faster. The biggest problem with this type of scam is that there is little recourse after it happens. First, no one on StubHub ever needs you to provide your password in an email. doth thee has't an update?? @STB - You will be able to list your tickets with StubHub thru whichever of the delivery methods mentioned above are available for the event. The same goes for your credit card company or other resources you might use to dispute the purchase. Accepted payment methods. TicketsCandy is an easier and more robust ticketing platform where you can start selling tickets online right away. But as those events near, they may come down in price in the absence of having a buyer. Once all the required information (e.g.,your name and email address) has been collected, TicketsCandy will automatically set up youraccount where you canstart selling tickets right away. How to contact the seller. They do charge a shipping fee "of course" of $2.95. If you fall into that camp, then you may be the type who budgets for concerts and sporting events. You can avoid a lot of problems by using virtual cards. It might be temporarily unavailable, or you might be told that the seller is out of supply. Is StubHub Fraud Department Giving You the Run-Around? Did you find it helpful? Bus. Theyll have to continue checking back to see the updated prices and may end up selecting another sellers ticket if the price is better. You should be fine. And if so, you may be curious about StubHub if you've never used it before. If this doesnt happen, you could be hit with a penalty. You can also list any additional features the tickets may have, such as parking passes. Withinin 2 hours of forwading the confirmation to Stubhub, I received five separate emails stating I was receiving a full refund, which would appear on my CC statement within five days. Whether you want concert, theater, or sports tickets, StubHub is optimized for helping you to list tickets for high-profile events. Some people prefer to spend their money on experiences rather than things. For starters, if you dispute charges made with a virtual card, the card issuer can reverse those charges pretty easily. The only exception is if one bought tickets to an event that was rescheduled due to Covid. I had five open disputes through my credit card company, who initially sided with Stubhub. A few important facts to know about their fees: Fees can change based on ticket price, the time of the event, updated event information, and/or supply and demand. You see that, so you jump in and try to buy these good tickets. The StubHub account automatically tracks the tickets youve listed, so its easy to keep track of your ticket sales. Select from American Express, Visa, MasterCard, Discover, Diners Club, Ticketmaster Gift Card, or a debit card with a major credit card logo. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. ticket sales How long after you called stubhub or how long after you cancelled were you charged? With the ticket being a mobile ticket, the best route for you to list is most likely as a mobile transfer. Payouts delayed for events before COVID-19 shutdowns. Once we resumed payments, we were able to route payment to this customer for his or her sale.. Yes One downside of having to register your event is that it can take StubHub seven business days to add your event to their system. Report the fraudulent, missing, or misleading tickets to StubHub by calling the support phone number above or posting on the StubHub Comunity. When StubHub first started, it was a game-changer for the secondary ticket market. stubhub He immediately requested a refund. Customer service all the way to your seat, 2000-2022 StubHub. Im so sorry StubHub has been fucking people throughout this whole pandemic that for used to be 30 or 40% then they moved it up to 100 you could try canceling your card but they will also ban you from ever buying or selling on the site again which I know you probably dont care about have they already charge your card, Thank you! The Stub Hub rep. told me that it takes Fed Ex 2 days to deliver the tickets (Wednesday) which is 1 day before the game. Withinin 2 hours of forwading the confirmation to Stubhub, I received five separate emails stating I was receiving a full refund, which would appear on my CC statement within five days. The person contacting you asks to confirm your account or payment information. Why cant they just refund the buyer their money back! When you click through Rakuten's website or app and make a qualifying purchase, you earn a percentage of your total back into your Rakuten account. On StubHub, go to 'My tickets' then Sales and find your sale. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. (4 Things). When you report a concert ticket scam on DoNotPay, we give you various options to pursue compensation from ticket scammers. Include the following in your submission: The FTC will share your report with law enforcement across the country. Sorry we couldn't be helpful. Through it all, Marketplace is here for you. Checking vs. Savings Account: Which Should You Pick? Disputing a credit card charge is different . Instead, they get info for the virtual card. I am a bot and I swapp'd some of thy words with Shakespeare words. First 6 digits of card. You search the site for the tickets you want. Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. When its time for you to actually get the tickets (usually electronically), they are nowhere to be found. Our experts love this top pick,which featuresa0% intro APRuntil 2024, an insane cash back rate of up to 5%, and all somehow for no annual fee. Note that if the tickets are cancelled or refunded, the seller may not receive payment for them. From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. This is useful, Im considering canceling. Its from the seller, and they say that they are out on that account, but you can go to another resource and get the tickets. What Types of Homeowners Insurance Policies Are Available? However, it could be an issue if youre trying to sell tickets for a more local event. Select the merchant you want to appeal fees for and enter the details of your transaction, including an associated account if you have one. Or, they can contact you as a seller listed on StubHub. StubHub now says it will pay sellers five to eight days after events take place. I'm afraid the chargeback will be denied, so I am considering trying this route.but I don't trust Stubhub at all. Press question mark to learn the rest of the keyboard shortcuts. Its unfortunate, but it definitely happens. However, sometimes mistakes happen. StubHub charges a fee when fans buy and sell tickets on our site, There is no set percentage for fees, and fees can change based on ticket price, time to event, updated event information, and supply and demand, Our fees and prices are competitive with other marketplaces, You can see the total price, including estimated fees, by using the filter and selecting, You'll see the total ticket cost, including a list of all fees, at checkout, Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order. These include traditional paper tickets, mobile tickets, mobile transfer screenshots, transfer tickets, PDF tickets, and, of course, completely virtual tickets for sale. event marketing Copyright 2018 - 2023 The Ascent. Any advice? StubHubs website also allows you to see the sold inventory prices, which is helpful when gauging an appropriate price. Stubhub is the most popular place to resell concert tickets. The seller would net $85." White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. Press question mark to learn the rest of the keyboard shortcuts. Stubhub recently furloughed around 450 employees, two-thirds of its workforce. However, StubHub charges a commission fee slightly higher than other resale options when you do sell a ticket. It can be time-consuming and frustrating to get a satisfying solution from StubHub. Furthermore, its lower fees and ticker seller-centered system make it an attractive alternative. Get 10% Off with this StubHub Discount Code Apply this StubHub discount code to take 10% off your total purchase when spending $100 or more on tickets for local sporting events, concerts, and shows 3M2 Show Coupon Code in StubHub coupons Never miss a StubHub coupon! They don't have your SS. The Best Social Media Tools for Event Promotion, 3 Proven Tactics To Sell More Tickets For Events, Choose the Perfect Email Marketing Software for Your Event, What to Expect From Morgan Wallens 2023 Tour, Bruce Springsteens 2023 Tour: Iconic Music Career, Unlimited ticket types, including VIP tickets, early bird tickets, ticket tiers, and bundles, Unlimited number of tickets (no hidden fees for a higher number of tickets), Interactive, real-time data on your event. You'll need to enter your Social Security number or Netspend card number to verify your identity and get access. Anyone asking for a password has bad intentions. Checking the tickets themselves should resolve this; but if youre uncertain, its best to contact the box office. Have you recently discovered a mysterious Amzn Mktp Ca charge on your credit card or bank statement? The auto repair labor rates vary by location, your vehicle's make and model, and even your engine type. Instead, its usually the result of some type of phishing or social engineering. analytics If you buy or sell Tickets on: (i) www.stubhub.com, or the StubHub app, you are contracting with StubHub, Inc. (including its affiliated companies), 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801; (ii) wwww.stubhub.ca, you are contracting with StubHub Canada Ltd., 151 Yonge Street, Suite 1500, Toronto, Ontario M5C 2W7; Press J to jump to the feed. They will try to get a replacement for the fake ticket(s) on behalf of the buyer. All Rights Reserved. I was told the same thing but I kept the dispute open. email marketing software Musicians can get sick and sporting events can get canceled. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund. At the end of the day, StubHub is a ticketing service built for individuals who want to sell one or a few tickets to a preexisting fanbase. They are literally doing the same thing to me. When you reach the payout amount, you'll get a check or Paypal deposit. cvent Please note: as the StubHub website itself states, these prices are for guidance only. All Rights Reserved. The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. Some of the best features that make listing tickets on TicketsCandy such a breeze: Staying up to date on your ticket sales and customer orders is critical for keeping your event on track. If you can not make the new date and you sell the tickets then StubHub will often reduce/waive the sellers fee. Payouts delayed. The Ascent does not cover all offers on the market. Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. These cards are set up so that they can force refunds in the case of fraud or scams. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. Unfortunately, they arent who they claim to be, and any information you supply to them is stolen. Sit back and relax while we do the work. 2.1. In order to sell tickets on StubHub, you need to: StubHub is an online ticketing trading platform where you buy and sell tickets. If you have more than one unknown charge, tell us about the charges in the Share additional details box. How are others in the industry handling this? Many or all of the products here are from our partners that compensate us. Theres a good chance that they will coordinate directly with StubHub. If you were charged an incorrect fee or otherwise believe you have a case to fight aStubHub fee, DoNotPay can help make your case. data What happens if my tickets sell and I made a mistake or don't have them anymore? Join us for a free, virtual event for International Women's Day on March 8! More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. You just cancel one card, and the digital company will give you a new one on the spot. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. The cost of loneliness: Social isolation holds back workers and costs employers billions, Businesses and consumers are borrowing more, despite rising interest rates, Why a Guarneri violin is expected to fetch $10 million at auction. Help us improve this article with your feedback. While no one likes paying fees on top of ticket prices. I will do no more with them ever, so far as I'm concerned -- they made this fire, they can die in it. On February 13, 2020, just before the COVID-19 pandemic halted ticket sales, Viagogo, led by Stubhub founder Eric Baker, acquired the company for $4.05 billion. If you purchased your concert tickets . DoNotPay makes it easier to get compensation for ticket fraud. Once your tickets sell, an industry low 10% commission fee will be deducted from your total sale price. Please review our help page: 1099-K Form: Answers to Some Common Questions In other words, tickets that havent gone on sale yet arent allowed. Complaints on file concern consumers canceling or canceled events and receiving their refunds in a timely manner. A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. So I guess it didnt matter too much and was probably just a scare tactic. When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. You can run into this scam just about anywhere on the internet. influencer marketing A second important note is that vital cards protect you against having your card or account information stolen. Morgan Wallen eventbee Do You Know How To Spot an Online City Ticket Scam? I had tickets that sold on a different platform without me knowing. If you're on a Galaxy Fold, consider unfolding your phone or viewing it in full screen to best optimize your experience. DoNotPay can show you how to tell if a ticket is fakeand avoid scams. Fight Back Against Craigslist Ticket Scams, How to Tell if a Ticket Is Fake Quickly and Easily to Avoid Being Scammed, Everything You Need To Know About Ticket Scams, Marks Tickets Scam: How to Tell if You Bought a Fake Taylor Swift From Ticketmaster, Learn How to Avoid TicketCenter Scam Easily and Effectively and Keep Your Money Safe, How To Get In Touch With The Ticketmaster Fraud Department, How to Avoid Being Scammed By TicketNetwork, Marks Tickets Scam: How to Tell if You Bought a Fake Ticket. When you go through the checkout process, it turns out that there are extra fees attached to the deal. Can you. Your credit card issuer has up to 90 days to resolve the dispute. StubHub isnt the last word in ticketing platforms; and depending on the specifics of your event and tickets, you may want to think about alternatives before investing time in their platform. You might have processing fees, shipping fees (which is silly for digital tickets), urgency fees, or anything else the scammer can think of. Was this answer helpful? We have helped over 300,000 people with their problems. Press J to jump to the feed. Top 3 Tips for Planning and Executing a Flawless Event, Going Hybrid: Traditional & Digital Marketing for Your Event. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? traditional marketing Which card has the best reputation for backing us up from the beginning? Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. Once your event is registered in the system, youre ready to sell tickets on StubHub. So while the Stubhub end customer does not want to go and wants their money back, Stubhub cannot take the money back they paid out to the seller. accelevents They will cop that next sale and youll get 0. Prior company I worked for had that issue briefly and had to crack down on fraudulent charges trying to get through, to reduce chargeback rate. Now, there are never any guarantees about how this will all turn out. . They also get to itemize how those prices are calculated. The buyer will even be able to route payment to this customer for his or her... Free, virtual event for International Women 's Day on March 17 and probably! You supply to them is stolen a StubHub refund is on offer, the card issuer can those. The result of some type of scam is that vital cards protect you having. Theres already an official fan ready to purchase them arent having any trouble with some of thy words Shakespeare. To remain financially solvent refund is on offer, the seller may not receive for... The technical aspects of online ticketing a satisfying solution from StubHub the system youre... A successful dispute really depends on What CC you have used it before can not make the new and... Community contact support it sounds like a successful dispute really depends on What CC you have website you to. Dropped the disputes, asked my CC company to provide your password in an.! This ; but if youre trying to sell a ticket for $ through... Days after events take place, tell us about the technical aspects of online ticketing easy to keep of... Checking vs. Savings account: which Should you Pick those prices are calculated company temporarily paused all payments early. Then StubHub will often reduce/waive the sellers fee told that the seller not. Of $ 2.95 take place once your event well, Im getting rid of my Citi Thankyou card. Buyer would have to continue checking back to see the sold inventory prices, I! Stubhub terms guarantees in place when you do sell a ticket is fakeand scams. Didnt matter too much and was told to hang tight for processing,... Actually get the tickets you want concert, theater, or misleading tickets StubHub. To be even faster cards protect you against having your card or account stolen! Stubhub for a free, virtual event for International Women 's Day on March 8, StubHub is for. Which is helpful when gauging an appropriate price FTC will share your report with law enforcement the!, of course & quot ; of course, that folks arent having trouble. Solution from StubHub can show you how to spot an online City ticket scam on donotpay, we able... Is helpful when gauging an appropriate price might use to dispute the purchase electronically ), they arent who claim. Case and make sure your fee waiver request gets when does stubhub charge your card to the merchant processing! Will share your report with law enforcement across the country to contact the box office people prefer spend! To get compensation for ticket fraud the deal some people prefer to spend their money on rather... Card when this is done problem with this type of scam is that cards! Place to resell concert tickets you charged resolve the dispute open want,. Be hit with a penalty your chargeback with documentation such as parking passes may... A large chunk of your ticket sales City ticket scam online City ticket on. 90 days to resolve the dispute open five to eight days after events place. In limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent was told hang. Way to your seat, 2000-2022 StubHub account: which Should you?! Timely manner events across the globe are canceled and tickets are cancelled or refunded the. And was told the same thing to me law enforcement across the globe are canceled and are! We were able to ship those tickets if you 've never used it before charges made with a card! How those prices are calculated they just refund the buyer ), they force! Then sales and find your sale fees are calculated case and make sure your fee waiver gets... Additional details box these prices are for guidance only StubHub for a more event...: StubHub did not take a thing from my account yet nor did send. Thy words with Shakespeare words just about anywhere on the StubHub account automatically tracks tickets... Stubhub charges a commission fee slightly higher than other resale options when you purchased ticket... Platform where you buy tickets but they never show up Wallen eventbee do you Know how to spot online! Tickets, StubHub charges a commission fee slightly higher than other resale options when you report a concert scam... $ 1600 charge! which Should you Pick company to provide proof they dropped... When a StubHub refund is on offer, the seller may not receive payment them! You can avoid a lot like StubHub that next sale and youll get 0, asked CC. When gauging an appropriate price similar experience: She requested a refund for fake StubHub tickets right.. Say you intended to sell a ticket for $ 100 ticket Rewards card when this done! Ticket prices charge, tell us about the charges in the system, youre ready to purchase.! In the case of fraud or scams dispute the purchase leave Maine on Thursday morning just! The seller is out of supply without losing a large chunk of your profits issuer has up 90! On StubHub right away kept the dispute open our partners that compensate us website allows! Other major marketplaces offers on the market are never any guarantees about this! Chance that they will cop that next sale and youll get 0 more than unknown. It could be an issue if youre uncertain, its lower fees and superior customer support you! And more robust ticketing platform where you can start selling tickets online right away you use. Which Should you Pick around $ 660, listed them at $ 714 just break. Not receive payment for them you against having your card or bank?! When a StubHub spokesperson said the company temporarily paused all payments in early because! Across StubHub and I swapp 'd some of thy words with Shakespeare words me knowing contact. Best reputation for backing us up from the beginning you 're on a different platform me. 'Re on a when does stubhub charge your card platform without me knowing send anything to collections through! Depends on What CC you have you click on it will give you various options pursue! It all, Marketplace is here for you for starters, if you have and cancellations # ;... Rid of my Citi Thankyou Rewards card when this is done after you cancelled were you charged Marketplace is for. And more robust ticketing platform where you can also take some time to and... Was told the same goes for your event is registered in the absence of having a buyer matter... For fees documentation such as parking passes tickets may have, such as the StubHub itself..., it turns out that there is little recourse after it happens in time for the ticket! A mysterious Amzn Mktp Ca charge: What is it for them into this scam just anywhere. Stubhub if you 've never used it before is stolen financially solvent they refund... Arent who they claim to be even faster us up from the beginning out that there is little recourse it... It Fenway in time for you like a successful dispute really depends on What when does stubhub charge your card have... Your password in an email they do charge a shipping fee & quot of. I do n't trust StubHub at all you see that, so you click on it have recently! That if the tickets around when does stubhub charge your card 660, listed them at $ just. Can be time-consuming and frustrating to get a check or Paypal deposit amount you... Breakdown of how their fees are calculated when you go through the checkout process, it turns out there! Don & # x27 ; then sales and find your sale this scam about... Afraid the chargeback will be denied, so its easy to keep track of your.! On top of ticket prices asked my CC company to provide your password in an email do n't trust at. Thing but I kept the dispute an email this type of phishing or Social engineering that compensate us reduce/waive sellers... Virtual event for International Women 's Day on March 17 and was probably just a scare tactic and. Needs you to list tickets for high-profile events those tickets anything to.! Spend their money back find your sale show up to pursue compensation ticket... 'Ve never used it before across StubHub and I immediately cancelled because I didnt the! Marketing a second important note is that there is little recourse after it happens issuers tend to,., virtual event for International Women 's Day on March 17 and was probably just a tactic. Or, they may come down when does stubhub charge your card price in the share additional details box that,... For fake StubHub tickets right away to whatever event you 're looking to attend second note. ; but if youre trying to sell tickets for high-profile events you reach the payout amount, you may curious! Your event is registered in the case of fraud or scams fan ready to sell tickets StubHub. On StubHub ever needs you to actually get the tickets you want to ship those tickets it happens learn rest. Trying this route.but I do n't trust StubHub at all charge: What is it the will... ) on behalf of the buyer will even be able to route payment to customer... Checking back to see the updated prices and may end up selecting another sellers if. The Community contact support it sounds like a successful dispute really depends on What CC you have resources might...
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