The page didnt have what I was looking for. Going to a store location may be your best option to cancel and return your equipment simultaneously. Performance & security by Cloudflare. Early termination fees can run well over a hundred dollars depending on the provider and how far you are into your contract when you cancel. If this country worked with the sincerity and expertise of FairShake we would be in great shape! Customer service number: 800-934-6489 Hours: 24 hours a day, seven days a week Early termination fee: $10 for each remaining month on your contract, up to $230 Equipment return: By UPS prepaid pickup or dropoff at a UPS location, or in person at an Xfinity location. Pricing varies by location and availability. Best of the Best. Either theres a known fault or you may also choose to upgrade your service. This story is part of Home Tips, CNET's collection of practical advice for getting the most out of your home, inside and out. Visit Optimum Chat Now. Attach the label.Attach one return label per box and be sure to remove or cover any old shipping labels. Speak with customer service for a time window to return your rented devices. Create labels, get alerts, and set delivery holds? {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. Give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 so one of our award-winning, U.S-based service representatives can look into this a little more. Customer service number: 800-347-1991 Hours: Monday to Friday, 7 a.m to 8 p.m. Equipment return: By mail within 30 days of canceling. Ask the customer service representative about the equipment return policy when you cancel. If you're moving, I'd recommend setting your cancellation date for either the day you plan to be completely out of the residence or the day after, assuming you'll want an internet connection while packing up. The fine print also states that you must return each piece of equipment in roughly the same condition it was received, and if you dont you will be charged the full amount as a damaged equipment fee. You will need to call Viasat customer service to cancel your internet. However, if you return the equipment within six months, AT&T will drop the fee (and refund your account, if you already paid it). All fields are required unless indicated as optional. When you call to cancel, ask about shipping labels and potential compensation for mailing your equipment back. Forgot your Optimum ID? If you do this, you can make sure you are well within the deadline but be sure to get a receipt. Customer service number: 855-463-9333 Hours: 24 hours a day, seven days a week Early termination fee: $15 for each month remaining on your contract, up to $360. AT&T Returns are only supported at FedEx Office Print & Ship Center locations. Give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to discuss your options with one of our award-winning customer service representatives. Find a Cox store. Another way is to contact the organization support staff to confirm the receipt of the instrument. How do you program your Optimum TV remote control? Enter a FedEx tracking or door tag number below. By subscribing, you agree to receive Allconnect newsletter and promotional emails. The device needs to be in the same condition that the customer received it. to return your equipment, and it has to be returned in good condition. Suddenlink tools return no longer as hard as it seems. Your privacy is important to us. Head to your nearest FedEx Office, Office Depot, OfficeMax, FedEx Ship Center or FedEx Authorized ShipCenter location. Need to reach Optimum customer service, make changes to your account or voice a concern? To be sure, you can track the cargo on their respective website. You do not have to worry about the packing needs, as this organization will supply these services for you. Most likely not, but it's one way the company can get back at you for canceling. We can provide you with a prepaid FedEx shipping label. Access the services you need at the FedEx Ship Center at 1717 Sidney Baker to meet your timeline with FedEx Express and FedEx Ground services. but FedEx says they never heard of such a thing and the only way for me to send the old equipment is if I pack it nicely and provide a label they do not do anything. As such, there are no early termination fees. Simple enough, right? Check out the Support Center for all help and support related information. EarthLink will send you a shipping label once your cancellation is processed. Eventually, the provider will have to accept your cancellation request. So when you call to cancel, it'll give you the rundown on how to return your internet devices and what potential fees may come if you fail to do so. How to Return Your Equipment You can avoid all of that by making sure you return each and every item the proper way. Shop your internet options. However, in some cases, the agency may also want to take the machine back. Fee for late or no return: Up to $280 for ONT device and router. By clicking "Accept" you consent to the use of these cookies. Kinetic by Windstream requires no contract for internet service, so there are no early termination fees when you cancel. What Happens if Suddenlink *Loses* Your Equipment, If Suddenlink is trying to charge you a bogus equipment return fee even though you returned your equipment on time and in good condition, you have legal options to keep your money. After about 60 seconds, plug your modem in. All prices subject to change at any time. Fee for late or no return: Up to $200. You can explore additional Optimum bill pay methods here. All content on this Web site is proprietary. Upload vs. download speed: Whats the difference? You can see the top available ISPs in your area or where you're moving to by plugging your ZIP code into the tool above. Most TVs allow you to program your Optimum TV remote using the following steps. Find an Xfinity store location. Astound Broadband powered by RCNWaveGrandeenTouch appreciates your efforts to return our equipment. AT&T Returns are only supported at FedEx Office Print & Ship Center locations. OK, you're set on canceling with your provider. All guarantee claims processed through a Suddenlink store. The breakup is complete. Visit the Optimum support page to find the answers to your questions. Whether it has to be there overnight or within a couple of days, you have options. Viasat recently updated its deadline to return your equipment from 30 days to 60 days. There are several ways you can contact Optimum support any time of day. When you package your equipment you need to make sure that you include a copy of your bill or at least fill out a piece of paper with your personal information including your name, full address, and Suddenlink account number. Our FCC Network Management Disclosure makes available information regarding our network management practices and the performance and commercial terms of our Internet access services to enable you to make informed choices regarding the purchase and use of our services, in accordance with Part 8 of the Rules of the Federal Communications Commission (FCC). finder and visit a store in your area to return the items in person. Cox has the highest potential ETF of nearly any non-satellite provider, but that's only if you have a promotional rate plus some other special offer (which Cox rarely runs) and then cancel immediately after the first 30 days. Take your complaint beyond customer service and get a real resolution. We're sorry that didn't solve your issue. It might have extenders or repeaters, or similar power cords, adapters, or cables. Recover it. That's fine but if you get in to return your equipment just 1 day after your billing cycle starts you will be charged for an entire month of service you don't use! A FedEx customer uses the FedEx Mobile app to track a package. Celebrating Womens History Month: Female leaders in broadband, Do not sell or share my personal information, Enter your Optimum ID and the code displayed. Need to ship a package? If everything is fine, you will get the costs returned within one month of receiving the equipment. You will need to call HughesNet customer service to cancel your internet. Distance: 1.61 mi. As a subscriber, you have the Suddenlink internet subscription alongside a TV services. Use a box with appropriate packing material that will secure and hold the equipment including all cords and remotes. Find a Spectrum store location near you. FIND A LOCATION NEAR YOU back to the top Printing returns labels Can I get a preprinted return shipping label? Are those items worth what your ISP charges in fees? Bullhead City, AZ 86442. has to be returned. Attach the prepaid shipping label to the return kit. Xfinity gives you a few options when it comes to canceling. With Suddenlink you can visit a store or send your equipment in the mail. Need help logging into your Optimum account? Customer service number: 800-234-3993 Hours: Monday to Friday, 8 a.m. to 9 p.m.; Saturday, 9 a.m. to 6 p.m. Step 1: Choose a nearby FedEx Office Print & Ship Center to return your AT&T Equipment.. SuddenLink/Altice Equipment Return. Themescene.tv is NOT an internet, cable TV, Satellite or phone provider. Plus, we offer tips on how to research available broadband options and set up service with a new ISP. Fee for late or no return: Call customer service for details. Find a Kinetic store. All advertised speeds are up to the stated speeds and are not guaranteed; speed may vary due to conditions outside of network control, including customer location, sites accessed, number of devices connected, customer usage, customer equipment and computer configuration, the level of overall traffic, and customer compliance with Astound usage policies set forth in the acceptable usage policy. As per the organization timelines, you want to ship the equipment back to them within 14 days of cancellation. *Internet download speeds may vary and are not guaranteed. You can customize your shipment to your needs with value-added options from FedEx. Select how to reset your password. To return any gadget near, you use the following data: FedEx: FedEx has a special webpage dedicated to DirecTV return equipment. Spectrum does not require a contract and does not charge early termination fees. Delay in the shipment of the device can attract more bills. Or, if you prefer, you can reach us via email at customercare@allconnect.com. Turn on the TV, then press and hold the POWER and SEL buttons simultaneously on your remote until the O button flashes. from Suddenlink is based entirely on what service you have. Customer service number: 844-837-2262 Hours: Monday to Friday, 8 a.m. to 7 p.m. Don't worry, a real human being is ready to get you connected as quickly as possible. Use the materials that came in the new equipment's box to pack up your equipment. The company owns the receivers, and when the contract expires, you are certain to return the equipment. Bill pay by phone: Call 866.213.7456 to pay using Optimum's automated phone payment system. If you do this, you can make sure you are well within the deadline but be sure to get a receipt. David Anders is a senior writer for CNET covering broadband providers, smart home devices and security products. Even if you send all of the right equipment back and you do so within the given time frame, Suddenlink might still lose your equipment and then try to charge you fees because of it. Both parties can decide how to deal with it, which could be refund, replacement or repair. If your computer is connected to your Optimum Smart Router, but you cannot connect to the internet, try these steps to reset your equipment: Go here for a complete list of troubleshooting tips for your Optimum Smart Router. Maybe you're moving far away from your home internet provider, or you've found a better internet option in your area. Fee for late or no return: Call customer service for details. Equipment return: By mail or in-person on the day of cancellation or before. At RCN, when we say we're here for you, we mean it. Go to the CenturyLink contact page and click the blue location pin at the top to get the number. Meanwhile, if you need more clarification on each step, I've gone more in-depth below. No hidden monthly fees. Customers will pay any fees Suddenlink incurs in retrieving the equipment. Optimum does not use email to provide customer support. Additional fees and terms may apply. Want CNET to notify you of price drops and the latest stories? Give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to finish your order. [1] [2]. Optimum internet customers can take advantage of over one million free Optimum hotspots located in convenient locations such as restaurants, malls and arenas. Certain equipment may be required to receive advertised speeds. According to the Kinetic cancel page, you can also call the store location to cancel. Your local Optimum customer support number is the best number for current Optimum internet, TV and home phone customers to call regarding their service. Most Americans can't stand their internet provider, the best location to put your router for faster internet, visit Astound's equipment return policy page, Visit the CenturyLink cancel service page, Visit the Google Fiber cancel service page, HughesNet service terms and conditions page, Mediacom service commitment agreement page, returning leased equipment, fees and instructions page, 10 ways you can prevent your home internet network from being hacked, 5G Fixed Wireless Starting to Soar in the US, Says T-Mobile Study, FCC Unveils Rules for Clear Broadband Labels to Help Consumers Comparison Shop, I Ditched My 5G Home Internet to Go Back to Spectrum. Fee for late or no return: $200. There are many reasons for you to return the equipment back to the company. A little bit of pro-activeness can save a lot of time for you and will make sure profitable dispatch of the equipment. Make a copy of your Suddenlink bill payor just write your name, street, city, state, zip code and account number on a piece of paper and put it in the box. Understand Suddenlink Early Termination Fees. And when you're ready to ship, choose from a variety of free FedEx Express packaging. Suddenlink's parent company Altice USA announced on May 25, 2017, that some of Viacom's channels would return to Suddenlink as part of a wider agreement between Viacom and Altice USA. In that case, you may want to transfer your service instead of canceling if there are no other, better internet options in the area. Need help finding internet & TV providers near you? Safely deliver it to any shipping center, preferably UPS or FedEx. How do I get a return label printed? Had to follow up on the app. If you live in NY, NJ, CT or PA, please follow the return instructions below. Verizon internet does not require a contract, so there are no early termination fees when canceling your service. See the full list: Pet Friendly Hotels in Antony. Simple click here and enter your information. Give us a call at 1-800-427-8686 to discuss your options with one of our award-winning customer service representatives. Therefore, if you are using the leased gadget, it is always better to ship the equipment again to avoid future complications. Enter another ZIP to see info from a different area. The returning is also cogent because you sign a contract where you agree to pay their receivers. Preprinted return shipping label you agree to receive advertised speeds can decide how to research available broadband options set... In the same condition that the customer received it termination fees for late or no return: call 866.213.7456 pay! You consent to the top to get a receipt on what service you have, 8 a.m. to p.m.! 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