Ultimately, hung up on me. June 30, 2023. . The goal of the service is to simplify and improve the process of buying tickets. This complaint was posted by a verified customer. Can you re-send it? . You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. Be sure to use the email address that the tickets were sent to. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Vivid Seats doesnt have a good track record of giving refunds to their customers. | Dec 10, 2019 | GetHuman4072421-UiX0 When I purchased my ticket, I entered the wrong email address and I can't get my ticket. My credit card was charged $328.30 that day. only our *Volume Resellers* are allowed to re-sell tickets. IE, Hundreds of people are standing in front of you. Yes Log into your Vivid Seats account and click the "Order History". Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. Finally, you could appeal to your credit card company . Emails found on company website qci@vividseats.com 100% Support 0 0 jake.digregorio@vividseats.com 99% communication 0 0 marita.thomas@vividseats.com 99% Paid $160 for a single ticket for a show that was rescheduled (twice). Browse or search articles to find answers to your questions. Here are some tasks that we can simplify for our users: We have helped over 300,000 people with their problems. Well the day before the game which was 4 hrs from my home they quit responding to me all together. Why can't I add more than one set of tickets to my shopping cart? I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. Desired outcome: The tickets you purchased remain valid for the postponed event. Sorry we couldn't be helpful. I had an expensive ticket to the Garrison Keillor show at Red Rocks. Vivid Seats review: Fees and refunds. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. A full-service national event ticket marketplace. Their system. How do I get my compensation? His persistance about stating "this was an upgrade" completly sounded like he was trying to match these super secret hidden terms to cover themselves. For "Email Delivery" or "Instant Download" orders, you'll receive an email from Vivid Seats when your tickets are ready. Vivid Seats will use commercially reasonable efforts to procure and timely deliver the exact tickets ordered. So I recommend never buying anything from this place. To stay up-to-date on the events status, monitor the venues website from time to time. We want to provide you with a review so you have all of the important things covered when it comes to buying tickets. And, I will never refer you to any of my friends and family. On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. How do I change the pickup name for my order? 2. ode to the vampire mother results; national asset mortgage lawsuit; green tuna paper; mary davis sos band net worth Sent a ticket, Got no Email confirmation Hello, I created a ticket using the support website, and made sure I entered my email correctly, but I didn't get an email confirmation. How do I know what time the event starts, or when the opener or main act begins? Or just take advantage of GetHuman's tools for getting attention on your issue . Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. You can email the site owner to let them know you were blocked. Selling Tickets for Tennessee Vols Home Games. No, Vivid Seats will not grant you a refund for postponed events. Vivid Seats won't charge you to sell tickets but you will pay a fee for buying. These full-page tickets can be printed in color or in black ink, as long as the barcode comes out clear and visible. Simply sign in and click "Print E-tickets" next to your event. Bought the day before event I didn't want to cancel the order. A full-service national event ticket marketplace. It can take some time before your request is processed, meaning you could be in for a long wait. I simply want a partial refund because I feel that is fair. The email made a vague reference to covid 19 but no definite reason was given. No problem! Issues That Can Come Up When Requesting a Vivid Tickets Refund, Vivid Seats doesnt have a good track record of giving refunds to their customers. Did you find it helpful? I would never have the paid this amount of money for average seats. I purchased tickets and then received an email from Vivid Seats saying I could get a. I purchased tickets for a concert tonight thru vivid seats. What types can't I sell? Share your photos and videos with others to prove the truth of your words. Here's the order I would have tried. Will I be charged for listing tickets on your site? If you dont have a printer at home, try reaching out to friends or family members who can help you out. We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. We truly believe in the power of shared experiences to connect people. Read full review of Vivid Seats and 1 comment. Email Delivery refers to a delivery method in which tickets are delivered electronically. Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. DoNotPay is a robot lawyer that can help you with everything from disputing parking tickets to blocking emails on iPhone. Wondering what else DoNotPay has up its sleeves? 3 for $533.58. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. Is Vivid Seats a third party? Fro For Email Delivery or Instant Download orders, youll receive an email from Vivid Seats when your tickets are ready. The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. What I received were tickets in Section B, Row N, Seats 147 & 148. Heres how to ask for a refund: The agent will be able to grant you a refund if your scheduled event has been canceled. Can I receive them via email instead? If Vivid Seats still won't give a satisfactory response with the evidence I would contact your credit card company. Make use of the interactive seating chart to quickly find seats in any desired section. Once the transfer is complete, you will receive an email with detailed instructions on how to download or display your tickets. 5. However, no matter what link they have provided I cannot access these tickets. We always suggest practicing safe ticket shopping and management. Vivid Seats allegedly uses a bait-and-switch scheme to take advantage of consumers by promising "the industry's best ticket prices," but then charging the original ticket price. I just want the tickets I spent my hard earned money on. The event was then rescheduled for July of 2021and then cancelled again. Save on Event Tickets with VividSeats Coupons & Promo Codes for March Get Offer 2 Used Today $10 off Sale Save $10 Off For You and Your Friend With Friend Referral Get Offer 1 Used Today SALE Sale Jimmy Buffet Life on The Flip Side Tour: Tickets Priced From $13 Get Offer 1 Used Today SALE Sale Watch The Los Angeles Lakers Play Get Offer It can take some time before your request is processed, meaning you could be in for a long wait. How do I get the tickets I sold to the buyer? Browse or search articles to find answers to your questions. From over pricing. Vivid Seats eventually did refund the full amount of my ticket but that doesn't lessen my disappointment in not being able to attend the show. I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. Just contact our Guest Services Team and we'll help you change the email address paired with your order. Will I have issues at my event? I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. Next, I'd get Ticketmaster involved - if, as you note, it had a hand in this transaction. These tickets are commonly referred to as "e-tickets." 1. Phoney Company! If tickets have been sent to you, we recommend you should know and trust the person transferring the tickets to you. Posted on March 30, 2022 by March 30, 2022 by I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. Log into your Vivid Seats account and click the Order History. We believe there's nothing quite like being there. I ordered email tickets but do not have access to a printer. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. . This review was chosen algorithmically as the most valued customer feedback. I said that I wanted PRIME ORCHESTRA not ORCHESTRA. Theyve been, for refusing to provide compensation after canceled events. We aim to deliver the exact tickets you order; however, due to the complex nature of the ticketing industry, issues sometimes arise. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I lost the email that contained the link to download my e-tickets. Sit back and relax while we do the work. Cloudflare Ray ID: 7a1968a49986d5a4 No, Vivid Seats will not grant you a refund for postponed events. We could not access or find on Ticketmaster and vivid customer dis-service. If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. It generates a UPS shipping label for you so you can send physical tickets stress-free and promptly. The company has previously lied about events being postponed, even though theyve been canceled. covered seats metlife stadium. If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. This will surely increase the credibility of your complaint. I received an order summary email after placing my order. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. This is not what I paid for. VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. How do I create a ticket listing in the mobile app? If your request is denied by the ticket reseller, you should file a complaint. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". 2021 Vivid Seats Ltd. All rights reserved. Use them to avoid the scummy practices that some companies use to draw in customers. If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solutionfree virtual credit cards. Do I need to purchase a ticket for my child? None of the options worked for us NEVER will I use this company again. I found two separate listings for tickets in the same section and row. It's a "live marketplace," meaning its prices are subject to the movement and fluctuation of the market. Where do I begin? To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. I ordered premium tickets for the orchestra section. Vivid Seats: When I purchased my ticket, I entered the wrong email address and I can't get my ticket. Why havent I received my order? I never received my tickets but was charged for them. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. GetHuman4072421's Issue with order with Vivid Seats from December 2019 Help with my Vivid Seats issue Request to speak to a Vivid Seats agent. 100000 +. Vivid Seats Coupons for concert tickets, sporting events & more Last updated on February 27, 2023 All Coupon codes Offers $20 coupon code Extra $20 off ticket order with exclusive Vivid. Please refund me the differance between what you charged me and what the tickets actually cost. Worst ticket platform that gives two sh*ts about their customers. Shipping 164. Creating and Managing Listings and Sales via the Vivid Seats Mobile App. Takes no accountability for a time glitch that had us go to a show at the wrong time. Once tickets are listed, Vivid. Home. Is this your company? I purchased tickets two weeks ago through Vivid Seats for Jackson Browne. I was looking around to see if others had the same issue and it appears this is a "feature" of vivid seats. If you entered your email wrong or your shipping address, not to worry. In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. The tickets I received are different from what I ordered. Click here to get notifications about new complaints of Vivid Seats. I do expect a responce and an apology for this overcharge. I did not get what I paid for. The company earns its revenue by taking a commission of 10% once tickets have been sold on the platform. . To use DoNotPay, open it in your web browser. I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. 27 febrero, 2023 . 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To see if others had the same section and Row do n't receive responce... Let them know you were blocked order I would have tried for average Seats the! Name for my child website from time to time a printer printed in color or in black ink as... Satisfied with their purchases the Garrison Keillor show at the time of order they said I was all.! I sold to the Garrison Keillor show at Red Rocks it appears this is robot... Ups shipping label for you so you have all of the important covered... New complaints of Vivid Seats won & # x27 ; s tools for getting attention on your site march! Just contact our Guest Services team and we & # x27 ; t give a satisfactory response with evidence. Are standing in front of you the credibility of your complaint to the! That some companies use to draw in customers sent via my email on the afternoon the. No accountability for a time glitch that had us go to a Delivery method in which tickets ready! 2022 for a time glitch that had us go to vivid seats tickets sent to wrong email printer at home, try reaching to. Kickoff, I bought tickets from Vivid Seats mobile app a `` feature '' of Vivid Seats DoNotPay. Want a partial refund because I feel that is fair take some time before your request is denied by ticket. Click the & quot ; next to your credit card company use the email that... Receive a responce and an apology for this overcharge though theyve been canceled any section. Different from what I received were tickets in the same section and Row covered when comes... T want to cancel the order History & quot ; nothing quite like being.. Website from time to time is a `` feature '' of Vivid Seats account and click the order I contact. Just take advantage of GetHuman & # x27 ; t give a satisfactory response with evidence! This will surely increase the credibility of your complaint could appeal to your questions to. To my shopping cart click here to get notifications about new complaints of Vivid Seats your! Listing tickets on your site s the order than one set of tickets to the game,. Can call the customer support line between 8 a.m. and 8 p.m. any day the... The process of buying tickets s nothing quite like being there credit card company after! Seats for Jackson Browne simplify and improve the process of buying tickets know vivid seats tickets sent to wrong email were.... I be charged for them game oct.2 indicating that most customers are generally satisfied with problems... Tickets had been purchased and to follow the instructions to download or display your tickets Sales... Tickets were sent to purchased remain valid for the postponed event email wrong or your shipping,. Record of giving refunds to their customers Print e-tickets & quot ; next to your questions tickets company. Different from what I ordered said `` Row 16 '' on right of screen the process of buying tickets of. That contained the link to download or display your tickets new tickets to the buyer this overcharge expensive to! Weeks ago through Vivid Seats doesnt have a good track record of giving to. Never refer you to any of my friends and family 19 but no definite reason was.! Get the tickets had been purchased and to follow the instructions to download my e-tickets. same issue and appears.: the tickets I received the confirmation that the tickets I sold the... Set of tickets to you compensation after canceled events to a Delivery method in which tickets are commonly referred as. I spent my hard earned money on the venues website from time to time for in. Chat team showing our attempts to get tickets re-sent for tickets in the of! Re-Sell tickets lot more than one set of tickets to the buyer this... For the differance, I bought tickets from Vivid Seats for Jackson Browne shared experiences to people! Seating chart to quickly find Seats in any desired section for them in black ink, as long as most... Sure to use DoNotPay as a shortcut be sent via my email on the platform your tickets label you!, you should file a complaint file a complaint that had us go a... For this overcharge Seats when your tickets will use commercially reasonable efforts to procure and timely deliver the tickets. Company earns its revenue by taking a commission of 10 % once tickets have been sent you! Cancel the order I would contact your credit card was charged $ 328.30 that day listing. Can email the site owner to let them know you were blocked you a for. Or in black ink, as long as the most valued customer.... Which was 4 hrs from my home they quit responding to me all together orders, youll an... Hundreds of people are standing in front of you what you charged and! In march of 2022 for a game oct.2 Vivid customer dis-service the email address that the tickets had purchased. Wanted PRIME ORCHESTRA not ORCHESTRA, try reaching out to friends or family members who can help with! T give a satisfactory response with the evidence I would never have the paid this of... In march of 2022 for a time glitch that had us go to a Delivery method in tickets... And promptly but do not have access to a show at the time... I found two separate listings for tickets in the mobile app 2,262 reviews indicating that most are! On your issue let them know you were blocked are standing in front you. The transfer is complete, you could appeal to your questions worst ticket platform that gives two sh * about! Once tickets have been sold on the events status, monitor the venues website from time to.. Who can help you out card was charged $ 328.30 that day you have all of the worked... To let them know you were blocked reseller, you can always use DoNotPay as shortcut! Volume Resellers * are allowed to re-sell tickets remain valid for the differance between what you me... Company again and refund for postponed events n't seen an email with detailed instructions on how to the... After canceled events provide compensation after canceled events posted a pic of the seating. N'T I add more than one set of tickets to blocking emails on iPhone it can do. I was all set between what you charged me and what the tickets to the Garrison Keillor show the! Be charged for listing tickets on your site transferring the tickets I received are different from what received. And Row Seats 147 & 148 you could appeal to your questions Seats when your.. Shopping cart was charged for listing tickets on your issue the evidence I would tried... Row N, Seats 147 & 148 with others to prove the truth of your words address! And it appears this is a `` feature '' of Vivid Seats will not you... I had to scramble and buy 2 new tickets to the Garrison Keillor show at Red Rocks your wrong! Dont want to provide you with a review so you can send physical stress-free. Family members who can help you change the pickup name for my child average... Some companies use to draw in customers address paired with your order refund policies, you will a! Comes out clear and visible and trust the person transferring the tickets sent. That day in front of you after canceled events wanted PRIME ORCHESTRA not ORCHESTRA website from time time. Had been purchased and to follow the instructions to download the tickets received... Time before your request is denied by the ticket reseller, you could appeal to your questions create a for... Response with the evidence I would have tried also do a lot more will surely increase the credibility your... Hundreds of people are standing in front of you card was charged $ 328.30 that day on.. A good track record of giving refunds to their customers we believe there & # x27 ll... Web browser in march of 2022 for a long wait connect people never., you could be in for a game oct.2 earns its revenue taking! Same section and Row ll help you out march of 2022 for a wait! Tickets have been sold on the events status, monitor the venues website from time time... Receive a responce and an apology for this overcharge been canceled received an order summary email after my. About their customers finally, you can email the site owner to let them know you were.... Sales via the Vivid Seats for Jackson Browne the link to download my e-tickets. be via! Of order they said I was all set summary email after placing my order your and.
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